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Atomos Technical Support

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  • Account

    Account The Account area holds your personal details including the selected Atomos Cloud Studio Plan, your Billing Details and the number of available Live Production Credits in your account.   Ass...

  • Ninja V/V+ configuration to use NDI TX

    If you are using a Ninja V or V+, you need to complete an initialisation process to enable the network interfaces for NDI. Once this is configured, you will not need to repeat this process unless y...

  • Recording – Compatible SD Cards

    MinimumSeq. WriteSpeed SpeedClass UHSSpeedClass VideoSpeedClass H.264 XQ H.264 HQ H.264 MQ H.264 LQ 90MB/s     V90         60MB/s     V60         30MB/s   U3 V30         10MB/s Class 10 ...

  • My Atomos Feature & Codec Activation Guide

    Feature Activation Process My Atomos is the place to manage your product, download firmware updates, unlock feature upgrades, activate codecs, as well as accessing tips & tricks videos related to y...

  • CAST Desktop App: Output

      OUTPUT: Here you can control how the output is delivered for the CAST stream, for monitoring and recording.   CAST: Here you can see your project and stream output frame rate and a...

  • Setting up a Live Show

    Think of the Atomos Cloud Studio website as being like the virtual back of the system where you would plug everything in, except here once the devices are paired, you will need to add the devices t...

  • NDI Transmission

    You will need to take two steps to begin transmitting an NDI signal: First, enabling the NDI interface. Then start the transmission feed. Enabling NDI Select the Output tab and on the first row t...

  • Connect Tab – Connect to Atomos Cloud Studio & Configure Stream

    The Connect Menu allows you to pair your ZATO CONNECT with Atomos Cloud Studio. It also displays the network connection status and the status of the connection to the Atomos Cloud. Note: Before co...

  • CAST Desktop App: Overlays

      OVERLAYS: This page gives you quick access to upload up to 8 PNG format images for use on-screen image overlay files and configure them to your inputs according to your show's needs.  When...

  • Control and Intercom: Control Surfaces ⓘ

    Here you can add the control surface(s) for the show.   Tapping on the added Control Surface will open the configuration menu to the right with two options: Remove the Control Surface from the...